Customer Academy
Asynchronous customer education at scale
A searchable learning experience for your customers
Your product already has training videos.
VidiLex turns them into a Customer Academy your customers actually use.
Best for teams that already run onboarding/enablement and want customers to learn asynchronously.
Searchable. Askable. Always available.
Request a demoThe problem
Training exists. Adoption doesn't.
SaaS companies invest heavily in:
- • Onboarding videos
- • Feature walkthroughs
- • Webinars and release demos
But customers:
- • Don't remember where things were explained
- • Don't rewatch long recordings
- • Ask support instead
The result:
- • High support load
- • Slow time-to-value
- • Lower product adoption
The Customer Academy solution
One workspace per customer
With VidiLex, you can:
Dedicated Workspace
Create a dedicated workspace per customer
Upload Content
Upload or assign relevant training videos
Searchable Academy
Give customers access to their own searchable academy
Each customer gets:
- ✓ Search across all training videos
- ✓ AI answers with exact timestamps
- ✓ Chapters and summaries for fast learning
No more "Where was this explained?"
How it works
Simple for you. Simple for your customers.
You upload training content once
Product demos, onboarding sessions, webinars.
VidiLex processes everything automatically
Transcripts, chapters, summaries, and embeddings.
You invite customers to their workspace
Secure, isolated, role-based access.
Customers search or ask questions
They jump straight to the answer.
No manual work. No duplicated content.
Why SaaS teams use Customer Academies
Reduce Support Cost
Most support questions already exist in training videos. VidiLex makes those answers easy to find.
Improve Onboarding Speed
Customers reach value faster when learning is frictionless.
Increase Product Adoption
Users explore more features when learning feels easy.
Differentiate Your Product
A built-in Customer Academy is a competitive advantage.
Built for SaaS scale
One platform. Many customers.
One Account
One account for your company
Multiple Workspaces
Multiple customer workspaces
Data Isolation
Strict data isolation between customers
Central Administration
Central administration and visibility
Scalable
Scales from 10 to hundreds of customers
This is not a shared library.
It's a multi-tenant customer education platform.
Pricing model that works for SaaS
Predictable for you. Simple for customers.
Many SaaS teams:
- • Pay €399–€599/month for VidiLex
- • Charge customers €20/month for academy access
- • Or bundle it into premium plans
Break-even often happens with 20–30 customers.
Everything beyond that improves margins or reduces support cost.
Typical Customer Academy use cases
Product Onboarding
Product onboarding
Feature Training
Feature training
Customer Success
Customer success workshops
Webinars
Recorded webinars
Release Explanations
Release explanations
If it's on video, it belongs in the Academy.
What customers experience
"I search instead of rewatching."
"I get answers instantly."
"I don't need to contact support."
That's what drives adoption.
Starting with live onboarding?
If you're just beginning with customer enablement, start with live sessions and private workspaces.
Customer EnablementTurn training into leverage
A Customer Academy is not a cost center.
It's a scalable learning product.