Turn customer training into self-serve answers
Your team runs great onboarding and enablement sessions.
VidiLex makes sure customers can reuse them — without asking you again.
The hidden cost of live customer enablement
You invest time in:
- • onboarding calls
- • customer-specific trainings
- • enablement workshops
- • feature deep dives
But weeks later:
- new stakeholders weren't on the call
- customers ask questions you already answered
- recordings get shared… then forgotten
- support and CS repeat themselves
The knowledge exists —
but it disappears the moment the call ends.
Knowledge lost after calls
Make every customer training reusable
VidiLex turns live customer sessions into a private, searchable knowledge base — per customer.
Private customer workspaces
Each customer gets their own space with their onboarding and training recordings.
Ask questions, get exact answers
Customers search or ask questions and jump straight to the moment it was explained.
No extra work for your team
Upload recordings once. VidiLex structures everything automatically.
Customer A
Customer B
Customer C
Customer D
Separate workspaces per customer
One workspace per customer — by default
Customer enablement only works when content is:
- relevant — only their content
- private — complete data isolation
- easy to access — searchable and askable
With VidiLex:
- • each customer has a dedicated workspace
- • only their videos are visible
- • new users at the customer get instant access
- • nothing leaks across accounts
No duplication.
No manual curation.
Just clean separation.
What changes for your team
Fewer repetitive questions
Customers help themselves before opening tickets.
Faster time-to-value
New users catch up without scheduling calls.
Higher adoption
Features get discovered and understood.
Enablement that scales
Your best explanations keep working as you grow.
How customer enablement works with VidiLex
Run your onboarding or training as usual
Upload the recording to the customer's workspace
VidiLex structures it automatically
Customers search, ask, and find answers on demand
No tagging.
No rewriting documentation.
No additional meetings.
A better alternative to
Instead of
- sending long recordings
- maintaining custom help docs per customer
- answering the same questions on calls
- losing context when people change roles
With VidiLex
- customers get answers instantly
- knowledge stays tied to their history
- enablement compounds over time
Built for international customers
Customer teams work in different languages.
VidiLex lets customers ask questions in their own language —
even if the training was recorded in another.
No extra setup required.
Learn more about multilingual support →Designed for real customer environments
- Private workspaces per customer
- Role-based access
- Scales from a few customers to hundreds
- Built with data ownership in mind
(Security and compliance details available when needed.)
When enablement needs to scale
Many teams start with live onboarding and training. As customers grow, questions repeat and scheduling becomes friction.
That's where a Customer Academy helps: customers learn asynchronously from structured video knowledge.
Explore Customer AcademyTurn customer training into a long-term asset
If your team runs onboarding or enablement calls,
VidiLex helps you stop repeating them.