Use Cases
Discover how organizations use VidiLex to transform video into searchable knowledge
Available worldwide. EU-grade privacy by default.
Customer Training & Enablement
Turn training videos into self-serve knowledge
Help customers find answers without opening tickets
Software products are complex. Training videos explain everything — once.
After that, customers struggle to find what they need.
VidiLex turns customer training videos into a searchable knowledge layer that scales with your user base.
Request a demoThe challenge
Customer education teams face the same issues:
- • Training videos are long and linear
- • Customers don't remember where things were explained
- • Support teams answer the same questions repeatedly
- • Documentation and video drift apart
The result: higher support load and slower adoption.
How VidiLex helps
- ✓ Search across all customer training videos
- ✓ Ask questions in natural language
- ✓ Get answers with chapters and timestamps
- ✓ Jump directly to the relevant moment
Customers get answers instantly — without rewatching videos or contacting support.
Typical use cases
- • Product onboarding videos
- • Feature walkthroughs
- • Release and update explanations
- • Recorded webinars and Q&A sessions
Why teams choose VidiLex
- • Reduces support tickets
- • Improves product adoption
- • Works across entire video libraries
- • Data residency: EU-hosted, GDPR-ready
Employee Handover & Knowledge Retention
When employees leave, knowledge shouldn't
Preserve institutional knowledge with searchable video
Employees leave. Knowledge shouldn't leave with them.
Many organizations rely on handover videos — but those videos are rarely usable once recorded.
VidiLex turns handover recordings into long-term, searchable knowledge.
Request a demoThe challenge
Organizations with turnover face:
- • Critical knowledge locked in people's heads
- • Handover videos that no one reuses
- • Long onboarding times for replacements
- • Repeated interruptions to senior staff
Knowledge loss becomes operational risk.
How VidiLex helps
- ✓ Make handover videos searchable
- ✓ Ask questions across past recordings
- ✓ Identify speakers and responsibilities
- ✓ Keep knowledge accessible long after someone leaves
New employees ramp up faster, with less dependency on others.
Typical use cases
- • Role handovers
- • Internal process explanations
- • Engineering or operations walkthroughs
- • Sales and account knowledge
Why teams choose VidiLex
- • Faster onboarding
- • Reduced knowledge loss
- • Long-term institutional memory
- • Secure, role-based access
Internal Training & Compliance
Training you can find, review, and trust
Make training usable — and auditable
Training videos are often mandatory — but rarely effective after the first viewing.
VidiLex makes training content easy to review, search, and verify.
Request a demoThe challenge
Training and compliance teams struggle with:
- • Proving training delivery
- • Reviewing specific statements in recordings
- • Audits that require fast access to evidence
- • Employees rewatching entire sessions to find one detail
How VidiLex helps
- ✓ Search across training videos and transcripts
- ✓ Jump to exact statements with timestamps
- ✓ Track watch activity per user
- ✓ Flag and review content
Training becomes reviewable knowledge, not passive content.
Typical use cases
- • Compliance training
- • Safety instructions
- • Internal policy briefings
- • Regulated process explanations
Why teams choose VidiLex
- • Improves audit readiness
- • Reduces review time
- • Supports regulated environments
- • Data residency: EU-hosted, GDPR-first
Agencies, Partners & Multi-Client Environments
One platform. Many clients. No data mixing.
Manage video knowledge across customers securely
Agencies and partners manage multiple clients — each with their own data, users, and branding.
VidiLex is built for true multi-tenant operation.
Request a demoThe challenge
Agencies face:
- • Managing separate client environments
- • Avoiding data leakage between clients
- • Reusing infrastructure without losing control
- • Providing branded, professional experiences
How VidiLex helps
- ✓ Account and workspace separation
- ✓ Strict data isolation per client
- ✓ Client-specific branding and access
- ✓ Central administration without data mixing
You scale your service without scaling complexity.
Typical use cases
- • Training delivery for clients
- • Customer enablement platforms
- • Partner education
- • Consulting knowledge bases
Why teams choose VidiLex
- • True multi-tenant architecture
- • Data residency: EU-hosted, compliance
- • Central control with client isolation
- • Built for professional services